Quality Policy

The Quality, Environmental Protection, and Occupational Health and Safety Policy of JKP “SUBOTICAGAS” Subotica is based on the following principles:

1. Constant care for our customers/clients;
2. maintaining and improving the quality of services provided and products delivered;
3. improvement of all business processes;
4. preservation of the working and living environment;
5. Continuous concern for the safety and health of employees.

The objectives of quality, environmental protection, and the safety and health of employees at JKP „SUBOTICAGAS“ are:

• Meeting the requests, needs and expectations of our service users and maintaining their satisfaction;
• Nurturing relationships with our service users based on mutual trust:
• Improving work technology by applying modern methods and equipment, which contributes to increasing effectiveness and efficiency;
• Full involvement of management in the realisation of set goals and plans;
• Active engagement of all employees;
• Continuous review and alignment of the organisation's objectives with the demands and expectations of the market;
• Continuous professional development and training of employees;
• Protecting and improving the working environment and ensuring occupational safety and health;
• Continuous monitoring and improvement of the integrated management system;
• Raising and promoting awareness of the importance of environmental protection and the safety and health of employees;
• Application of a process approach and risk-based thinking;
• Reducing total waste, as well as disposing of waste that cannot be recycled in an environmentally safe manner;
• Improving the organisation of work in order to make rational use of raw materials, energy and water, reduce emissions into the air and prevent the pollution of water and soil;
• Consistent compliance with laws, regulations, codes, standards in the field of environmental protection, occupational health and safety, the company's business activities, as well as contractual obligations.